Services
Business Advisory Consulting
We help companies develop strategies to transform their businesses and optimize innovation efforts by implementing Product Lifecycle Management (PLM) solutions. Our experience covers all aspects of PLM, from creating the initial strategy to training end users.
We work with some of the world’s most innovative companies, helping them to create, implement and optimize PLM solutions. We have experience working with a broad range of PLM solutions.
Our business knowledge, combined with our expertise in PLM software deployments, allows us to help companies maximize the value of PLM. We combine world-class management consulting capabilities with PLM process and technology skills to help companies turn innovation into results.
- Assessment, Strategy and Roadmap
- Business Case, Metrics and Justification
- System Evaluation and Selection
WE SPECIALIZE IN PLM STRATEGY, BUSINESS PROCESS DEFINITION, SYSTEM SELECTION, IMPLEMENTATION AND USER ADOPTION.
Business Process Consulting
To achieve positive results, first you must have clearly defined, repeatable business processes which can be optimized and automated. Second, your business processes must align with your Product Lifecycle Management processes and systems. We can help you to review and optimize your existing business processes or define new processes which will enable you to design products more efficiently, accelerate time to market, collaborate across global teams, and significantly reduce the cost of regulatory compliance.
Our team of experts can help analyze value chains, identify processes to be improved, simplify overly complex processes, provide guidance on industry best practices and help you to make continual improvements. We can also help you define Key Performance Indicators to evaluate processes, set benchmarks and measure progress.
DATAFROND HAS EXTENSIVE EXPERIENCE HELPING CLIENTS CREATE PROCESS EFFICIENCIES AND ADOPT BEST PRACTICES.
Technology Consulting
Selecting the right Product Lifecycle Management (PLM) solution for your business can be a daunting task.
If you make the wrong selection, you may face budget overruns, implementation delays, user dissatisfaction, and possibly the need to replace the system.
Since making a wrong decision can be costly and risky for your company, it makes sense to start with a methodical approach and apply proven practices that have worked for other companies. We have a well-defined method to assist you with systems selection and implementation.
Our system selection services include:
- Solution Requirements Definition
- System (Hardware & Software) Requirements Short-Mid-Long Planning
- Vendor and Technology Capability Evaluations
- Technology Selection
- Product Lifecycle Management and CAD Systems
- Industrial IoT Solutions
- Augmented Reality and Mixed Reality Services System
REVIEW OUR FRAMEWORKS, REQUEST FOR A FREE EVALUATION, CONTACT US TO KNOW MORE ABOUT OUR SYSTEM SELECTION SERVICES.
Implementation & Training
Our Project Managers, Solution Architects and PLM specialists leverage their technical knowledge, implementation experience and industry expertise to design and implement cost-effective PLM solutions in the shortest possible time, which meets your requirements.
OUR SERVICES INCLUDE:
- Program & Project Management
- Project Implementation Planning
- Solutions and System Architecture Consulting
- System Configuration and Customization
- System Integration Consulting
- Maintenance, Upgrades and Expansion
- System Configuration Customization & Integration
- Deployments, Updates, Maintenance & Expansion
Training
We provide a full range of training and educational services to help our clients quickly realize their investments in Product Lifecycle Management (PLM) system implementations. Our training and education spans all phases of PLM, from strategic planning, to implementation, to user adoption.
We train and educate a broad range of individuals including executives, business managers, product managers, engineers, IT staff and system administrators on a wide range of topics.
WE ALSO OFFER CUSTOMIZED COURSES FOR CLIENTS THAT HELP ENABLE FASTER PLM USER ADOPTION, ACCELERATING THE TIME TO VALUE.
Our Training Services and Courses Encompass:
- Educate decision-makers about the benefits of PLM
- Educate business and technical users on system capabilities and usability
- Provide client customized tutorials on business processes
- Train technical staff on solution design and system architecture
- Train system administrators on maintenance procedures such as: backup, archiving, audits, tuning, etc.
Support Services
Proactive Monitoring & Guidance Service
The service combines always-on system monitoring that pairs deep scanning capabilities with solutions & insights to help you get the most out of your PTC software.
Software Issue Management
Weekly system health status reports
Upgrade & Migration Support
In this service, a Datafrond Support Engineer will understand your IT environment, project plan and scope of the potential support assistance before the weekend activities start. By proactively scheduling Upgrade & Migration Weekend Support, a directly accessible Datafrond Support Engineer is assigned to you and your team to support your weekend activities.
Provides you with a higher level of support over the weekend. Use Patch Application, Upgrade and Migration Weekend Support when performing a system upgrade, data migration, or other weekend activities.
Dedicated Support Engineer
This service provides dedicated support and attention for Go Live events or other critical milestones events that requires it.
During the engagement, you can avoid support queues and get immediate responses by having direct phone and email access to a dedicated Support Engineer. The Support Engineer is fully aware of your planned activity and will be ready to engage whenever needed.
Support Account Manager
Serving as an extension of your support team, your Support Account Manager works seamlessly with our entire Support organization to help ensure consistent management and prioritization of your critical support issues and project-based support requirements.
Armed with a good plan from the start, your Support Account Manager can help guide you and the Datafrond support team towards successful project completions and issue resolutions by providing regular communications, activity reporting and reviews. Together, you and your Support Account Manager will develop a relationship that is intended to maximize your system performance and reduce your costs of supporting PTC applications..
Dedicated Support Portal
Easily and efficiently navigate to resources that are best-aligned to your technical support needs. Diagnose, correct and avoid issues faster. Track problem report status, upgrades and other site related projects and access customer relate documentation.
